Whitfield County GIS and Tax Assessor FAQ
  • 1. General Information About This Site
  • 2. Where does the data come from?
  • 3. Why is there a fee to access certain parts of the site?
  • 4. How can I get the fee related data without paying for access?
  • 5. What gives the County the authority to put the data online?
  • 6. Does the County offer map printing services?
  • 7. Can I purchase the GIS data used on this site?
  • 8. Can I purchase the Tax Assessor data used on this site?
  • 9. I am having trouble accessing certain parts of the site.
  • 10. What is the native coordinate system for the County's GIS?
  • 11. Why is the aerial photo clearer in the City than in the County?
  • 12. When is the Tax Assessor Data updated on the site?
  • 13. What tax year's data is being shown the site?
  • 14. Where can I find more information about GIS?
  • 15. The map data (zoning, roads, parcels, etc.) is missing or wrong. How do I get it fixed?
  • 16. Some of the data associated with a parcel is missing or wrong. How do I get it fixed?
  • 17. What are the benefits of GIS?
  • 18. How do I give you some feedback about the site?
  • 19. How accurate are the contours shown on the County's GIS site?
  • 20. Why do the different GIS layers not line up with each other?
  • 21. What does the message “Response from previous request(s) not received” mean?
  • 22. Why is the map in the map viewer so small?
  • 23. How can I find out how much in taxes are owed on a property?
  • 24. When was the County's Aerial Photography taken?
  • 25. I can't logon because it says I am already logged on. I am not logged on. What is wrong?
  • 26. Do the ROW lines in the GIS accurately depict what the County has accepted and/or maintains?
  • 27. When I try to log on, it says "Username HAS EXPIRED", what is wrong?
  • 1. General Information About This Site
    The purpose of this site is to offer to the public and to professionals a convenient means to access Tax Assessor and GIS information.
    2. Where does the data come from?
    All of the data shown on this site is County-owned and was created for various County uses. The Tax Assessment data is taken from the Tax Assessor's databases that have been created to assist with the creation of values used in taxation. The map data is taken from the County's GIS data. The County's GIS data is used to support such activities as Tax Assessment, Zoning, Road Maintenance, etc.
    3. Why is there a fee to access certain parts of the site?
    The County Board of Commissioners appointed a committee consisting of local professionals to examine the issues related to a fee. The committee decided on the fee amount and what data should be fee related. The committee made their recommendation to the Board of Commissioners which voted to institute the committee's recommendation. The committee's recommendation was based on the following conclusions: 1) the site and its information is a valuable resource for the public and the professional, 2) the general public has less of a need for the fee related information than the professional, 3) the fee related information can be considered as sensitive and should be limited in some way, 4) the repeated, heavy users of the system will be the professional, and 5) the County does incur costs associated with providing the system.
    4. How can I get the fee related data without paying for access?
    A complete set of data is available in the Tax Assessor's office located in the basement of the main courthouse.
    5. What gives the County the authority to put the data online?
    The law allows the County to put this data online and charge a fee for access. The data is public data that has always been available to anyone who seeks it.
    6. Does the County offer map printing services?
    No. Maps can be printed using the printing options available in the map viewer.
    7. Can I purchase the GIS data used on this site?
    Not at this time. The County's GIS is in its infancy and much of the data is older and being updated. When the data is current and has undergone an extensive Quality Control process, then the County will implement policies and procedures for making the data available. When the policies and procedures have been formulated and approved, the information needed to acquire the data will be posted on this site. The timeline for making the data available has not yet been determined.
    8. Can I purchase the Tax Assessor data used on this site?
    The Tax Assessor's office has policies and procedures in place for making the data available. Please contact the Tax Assessor's office for more information. (Click Here)
    9. I am having trouble accessing certain parts of the site.
    In general, the site works best with the latest version of Microsoft Internet Explorer. If you are using another browser, we suggest you first try the site using Internet Explorer before contacting us. If you are using Internet Explorer and are experiencing difficulties, we suggest that you upgrade to the latest version and disable any ad blocking or anti-popup software that you are using. AOL users may experience problems as well. The County is unable to diagnose problems related to end-user computer/browser issues.
    10. What is the native coordinate system for the County's GIS?
    The majority of the County's GIS data is in the Georgia State Plane West, North American Datum of 1983, in US Feet.
    11. Why is the aerial photo clearer in the City than in the County?
    The pixel size for the incorporated areas is equal to 0.5 feet square when the un-incorporated areas of the county are 1.0 feet square
    12. When is the Tax Assessor Data updated on the site?
    The Tax Assessor data is updated nightly.
    13. What tax year's data is being shown the site?
    The majority of data shown on the sites comes from the last accepted digest information. This data can be up to a year old depending on when the data is accessed. The system does retrieve current owner and sales information
    14. Where can I find more information about GIS?
    A good place to start is to visit www.gis.com. GIS.com is a portal to GIS information on the Web and was created by ESRI, a GIS software developer. The site is intended to educate anyone interested in geographic technology on the value that technology brings to his or her day-to-day activities.
    15. The map data (zoning, roads, parcels, etc.) is missing or wrong. How do I get it fixed?
    Much of the data is still under development or outdated. We are continuously updating the data to make the site more reliable and useful. If you know of an error regarding the map or map layers, please us via e-mail at:
    16. Some of the data associated with a parcel is missing or wrong. How do I get it fixed?
    Missing or complete data is not necessarily an error. Many fields do not need to be filled out in order for an accurate assessment to be made. However, if you know that certain information is incorrect, please contact the Tax Assessors Office at:
    17. What are the benefits of GIS?
    To provide improved ability to analyze information and make better informed decisions; streamline government functions; improve operational efficiency; reduce or eliminate redundancy; improve map maintenance and production efficiency and provide improved access to maps and data.
    18. How do I give you some feedback about the site?
    The county will only look at feedback that is provided to us by filling out the following form (Click Here). This is the only mechanism by which suggestions and comments will be evaluated. The form must be completely and accurately filled out.
    19. How accurate are the contours shown on the County's GIS site?
    The contours were generated using ESRI's Spatial Analyst Extension for ArcGIS. The DEM used to create the contours was the same DEM used to create the County's Digital Orthophotography and not a DEM created specifically for creating contours. For that reason, the contours are for reference only.
    20. Why do the different GIS layers not line up with each other?
    The data in the GIS system comes from many different sources. Each of the layers was processed by different individuals using a variety of methods and original sources. The result is that sometimes the layers do not line up well with each other. For example, the road network does not always match the right-of-ways in the parcel database. The County is continuously attempting to improve the data to make it more accurate, useful and up-to-date. While this is true, the data cannot be expected to be as accurate as surveyed data as the data was assembled for reference purposes in support of County functions.
    21. What does the message “Response from previous request(s) not received” mean?
    After clicking on a tool, you must wait until the map is redrawn before you can use another tool. If the gray‘Retrieving data’ box is on the screen, clicking on the screen anywhere with the mouse will cause unexpected results. Wait until the map is completely drawn before you make another selection.
    22. Why is the map in the map viewer so small?
    Due to the amount of information and tools available, the application was designed to be used with a screen resolution of at least 800x600 pixels (reasonable on a 15” monitor). A resolution of 1024x768 is better, and higher is better still. Higher resolutions are most practical with larger monitors. However, the application can still be used with a smaller monitor, though the map display area is limited in size. Read your computer/OS documentation to determine how to increase the screen resolution setting on your computer.
    23. How can I find out how much in taxes are owed on a property?
    Information about tax bills and taxes owed should be directed to the Tax Commissioner's Office (Click Here)
    24. When was the County's Aerial Photography taken?
    The photography was taken in March of 2011.
    25. I can't logon because it says I am already logged on. I am not logged on. What is wrong?
    The logon security system does not allow users to log on from more than one computer at one time. To accomplish this, our server will wait 10 minutes from the time that you last accessed a page to log you off even if you logged off the system using the "log off" option. To access the system from another computer, you will have to wait 10 minutes from the time you logged off or last accessed the site. The error that is displayed when this error occurs is "The Username 'username' is currently accessing this website using a different IP address. Concurrent logins are not allowed."
    26. Do the ROW lines in the GIS accurately depict what the County has accepted and/or maintains?
    No. The data shown was gathered from several different sources and is not intended to depict actual right of way of Whitfield County. This information is available either through the public works department or through the Board of Commissioners’ office in conjunction with the deed records maintained by the Clerk of Superior Court. Any area shown as roadway may or may not be a county maintained public road and/or may be of a different width than the area depicted. In addition, a roadway may contain public portions, which are county maintained, and private portions, which are not county maintained.
    27. When I try to log on, it says "Username HAS EXPIRED", what is wrong?
    The time limit (30 days or 365 days) that you last paid for has expired and the system has locked you out. To regain access to the system, you will have to click on the link that says "Click Here to Pay on existing account" which will allow you to purchase more time using your previously used username and password.